The Sony WH-1000XM5 Bluetooth headphones are highly regarded, but a number of users encounter difficulties when attempting to use them. Specifically, some users report that the microphone on this headset fails to pick up sound when used with Windows 11 or 10. This issue appears to arise following a Windows update, even though the device is connected via Bluetooth. This article aims to offer solutions for resolving the problem of the Sony WH-1000XM5 microphone not functioning. The current problem may stem from outdated or corrupted drivers, incorrect settings within the Device Bluetooth Services, or issues with pairing.
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